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In the fall of 2005, James P. Womack and Daniel T. Jones published an article in the Harvard Business Review describing a new theory called Lean Consumption. Lean Consumption is based on Lean Manufacturing, also known as Lean Production. Lean Manufacturing was pioneered by Toyota founder Taiichi Ohno, and revolutionized and streamlined the manufacturing industry. Whereas Lean Manufacturing set out ways to streamline manufacturing processes, Lean Consumption "minimizes customers' time and effort by delivering exactly what they want when and where they want it". Processes are focused on eliminating waste, while increasing productivity, speed of operation and improving customer interaction. This process was proposed for large corporations, but smaller corporations have been able to take this theory and apply it to small business. This has the effect of more efficient business and better customer service and SLAs. Related fields to Lean Consumption include: * Lean Thinking * Six Sigma * Theory of Constraints ==Principles of Lean Consumption== * Solve the customer's problem completely by ensuring that all the goods and services work, and work together. * Don't waste the customer's time. * Provide exactly what the customer wants. * Provide what's wanted exactly where it's wanted. * Provide what's wanted where it's wanted exactly when it's wanted. * Continually aggregate solutions to reduce the customer's time and hassle. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Lean consumption」の詳細全文を読む スポンサード リンク
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